Privacy Policy

1. Introduction

Welcome to Conexión-es, a service of Pilón Qubit Ventures LLC. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

Conexión-es is an orientation and information service. It is not a law firm, it does not provide legal advice, and it is not affiliated with or endorsed by USCIS, Immigration and Customs Enforcement, CBP, or any government agency. Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an Account: Name, email address, password, and language preference
• Subscribe to Premium (web): Web subscriptions are processed by Stripe. Stripe handles all web billing and card details. We do not see or store your full card number.
• Subscribe to Premium (mobile): In-app purchases are billed by the Apple App Store on iOS and by Google Play on Android. The app never sees your card details. RevenueCat reconciles your subscription status across platforms and receives an internal account identifier (an autoincrement account id, not your name, email, or card details).
• Use the AI Assistant: Questions, conversations, and feedback you submit. The questions you send are processed by Moonshot AI to generate answers.
• Add Trusted Contacts: Names, phone numbers, email addresses, and relationships of the contacts you choose for emergency alerts (Premium)
• Contact Us: Any information you provide when you contact customer support

We never ask for or collect your immigration status.

2.2 Information Collected Automatically

When you access the Service, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on pages, click patterns
• Anonymous App Install Count (mobile app only): The first time you open the iOS or Android app, it creates a random install code on your phone. At most once a day the app sends that code, the platform (iOS or Android) and the app version, so we can count installs and active devices. We store only the code, platform, version and the first and last date it was seen. It is not linked to your account, contains no personal information, location, or device or advertising identifier, and is deleted from your phone when you uninstall the app. On our servers, an install code not seen for 13 months is deleted automatically. / Conteo anónimo de instalaciones (solo app móvil): la primera vez que abres la app se crea un código aleatorio en tu teléfono. Como máximo una vez al día la app envía ese código, la plataforma y la versión, para contar instalaciones y dispositivos activos. No se vincula a tu cuenta y no incluye datos personales, ubicación ni identificadores del dispositivo o de publicidad. En nuestros servidores, un código que no se ve en 13 meses se borra automáticamente.
• Product Analytics (HeyCatch): We use HeyCatch, an analytics service, to see which features help families and fix what confuses them. It receives the pages you open, the taps you make (without the text on the screen), your browser and device type, and your IP address, which it can use to estimate an approximate location. If you are signed in, it also receives an internal account number and your plan (free or Premium), and when an account is created or Premium starts, the sign-in method or store used. It never receives your name, email, phone, what you type, your AI chat, your emergency contacts, or anything about your immigration situation, and it does not record your screen. On the website, we honor your browser's Do Not Track setting; account and Premium counts from our servers still happen. / Analítica del producto (HeyCatch): usamos HeyCatch para saber qué funciones ayudan a las familias. Recibe las páginas que abres, los toques que haces (sin el texto de la pantalla), tu tipo de navegador y dispositivo, y tu dirección IP, que puede usar para estimar una ubicación aproximada. Si iniciaste sesión, también recibe un número interno de cuenta y tu plan (gratis o Premium), y cuando se crea una cuenta o empieza Premium, el método de inicio de sesión o la tienda usada. Nunca recibe tu nombre, correo, teléfono, lo que escribes, tu chat con el asistente, tus contactos de emergencia ni nada sobre tu situación migratoria, y no graba tu pantalla. En el sitio web respetamos la opción No rastrear de tu navegador; los conteos de cuentas y de Premium desde nuestros servidores siguen ocurriendo.
• Approximate Location: General geographic location derived from your IP address, used for analytics and to show locally relevant content.
• Precise Location (only with your permission): If you use the Emergency Alert (panic) feature, we collect your device's precise GPS coordinates at that moment. We use them only to include your location in the emergency alert you send to your own trusted contacts. Precise location is encrypted at rest, is never sold, and is shared only with the emergency contacts you choose, except as required by law (see the disclosures section below). You can decline the location permission and still use the rest of the app.
• Cookies and Tracking Technologies: Session cookies, authentication tokens, analytics cookies

2.3 Information from Third Parties

We may receive information from third-party services:

• OAuth Providers: If you sign in using Google or another OAuth provider, we receive your name, email, and profile picture
• Subscription Providers: Stripe (web), the Apple App Store and Google Play (mobile), and RevenueCat (which reconciles status across platforms) provide us with your subscription and entitlement status. We do not receive your full payment card details from any of them.

2.4 Checking Your Case Status

The Service does not retrieve, track, or store your immigration case status. The "Case Status" section links out to the official government sites, the USCIS case status page (egov.uscis.gov) and the EOIR automated case information system (acis.eoir.justice.gov). You enter your receipt number or other information directly on those government sites. The app never sends, sees, or stores what you type there. There is no automatic case checking.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Provide and Improve the Service

• Create and manage your account
• Process your subscription and manage billing through Stripe (web) or the app stores (mobile)
• Provide AI-powered orientation and answers to your immigration-related questions
• Send emergency alerts to the trusted contacts you choose (Premium)
• Improve our features and user experience

3.2 Communicate with You

• Send service-related emails (account verification, password resets, deletion confirmations)
• Respond to your inquiries and provide customer support
• Deliver emergency alerts by SMS, email, and WhatsApp to the contacts you choose (Premium)
• Send occasional product emails about new features (you can opt out anytime)

3.3 Security and Legal Compliance

• Detect, prevent, and address fraud, security issues, and technical problems
• Enforce our Terms of Service and protect our rights and property
• Comply with legal obligations, court orders, and government requests
• Protect the safety and security of our users and the public

3.4 Analytics and Research

• Analyze usage patterns and trends to improve the Service
• Measure how features are used (per account under an internal number, never your name or email; see Product Analytics above) and generate aggregated statistics about usage

4. How We Share Your Information

We do not sell your personal information, and we do not show ads. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Stripe: Web subscription billing (Stripe handles your card details for web purchases)
• Apple App Store and Google Play: In-app purchase billing on mobile (the app does not receive your card details)
• RevenueCat: Reconciles subscription status across platforms; receives an internal account identifier (an autoincrement account id), not your name, email, or card details
• Moonshot AI: Processes the questions you send to the AI Assistant to generate answers
• Bird: Delivers our account emails and your emergency-alert SMS and WhatsApp messages
• Sentry: Error reporting and crash diagnostics (technical data only, no message content)
• HeyCatch: Product analytics (pages and taps, internal account number and plan; see Product Analytics above)
• Cloudflare: Network delivery and security, and cookie-free page-view counts (Cloudflare Web Analytics)
• Cloud Infrastructure Providers: Hosting, storage, and database services

These service providers are expected to protect your information and use it only for the purposes we specify.

4.2 Trusted Contacts (Emergency Alerts)

When you press the emergency alert button, we send your alert to the trusted contacts you chose, by SMS, email, and WhatsApp. This is a Premium feature that you set up and trigger yourself.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Subpoenas, court orders, or legal processes
• Requests from government agencies or law enforcement
• Situations involving potential threats to public safety
• Protection of our rights, property, or safety

4.5 Business Transfers

If Pilón Qubit Ventures LLC (DBA Conexión-es) is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

4.6 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot identify you individually for research or other purposes.

5. Data Security

We use appropriate technical and organizational measures to help protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption in Transit: Data transmitted between your device and our servers is encrypted using TLS
• Secure Storage: Personal information is stored with access controls
• Authentication: Passwords are stored only as one-way cryptographic digests using industry-standard algorithms, never as plain text
• Access Controls: Only authorized personnel have access to personal information

No method of transmission over the Internet or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:

• Active Accounts: We retain your information while your account is active
• Deleted Accounts: When you delete your account, we delete or anonymize your personal information within 30 days, unless we must retain it for legal or regulatory reasons
• Payment Records: Retained as required to comply with tax and accounting obligations
• Backups: Deleted data may persist in backups for a limited period before it is overwritten

We do not retrieve, track, or store immigration case status, so there is no case-tracking data to retain.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access your personal information and request a copy. You can manage much of your data from your account settings.

7.2 Correction

You can update your account information and trusted contacts directly through the Service. If you need help correcting your information, contact us.

7.3 Deletion

You can delete your account at any time through your account settings. This will delete or anonymize your personal information within 30 days, unless we must retain some of it for legal reasons.

7.4 Opt-Out of Product Emails

You can opt out of product emails by using the unsubscribe link in any such email or by updating your preferences in account settings. You cannot opt out of service-related emails (for example, account verification or deletion confirmations).

7.5 Do Not Track

Our Service does not currently respond to "Do Not Track" signals from browsers. We use cookies and tracking technologies as described in this policy.

7.6 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected].

7.7 European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, correct, or delete your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes: (1) your consent, (2) performance of our contract with you, (3) compliance with legal obligations, and (4) our legitimate interests in providing and improving the Service.

8. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your country.

When we transfer personal information from the EEA to other countries, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities:

10.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function (authentication, session management)
• Analytics Cookies: Help us understand how you use the Service (page views, feature usage)
• Preference Cookies: Remember your settings (language preference, theme)

10.2 Managing Cookies

Most browsers allow you to control cookies through their settings. However, disabling essential cookies may prevent you from using certain features of the Service.

11. Third-Party Websites

The Service may contain links to third-party websites, including the USCIS and EOIR government sites and attorney or legal-aid resources. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a notice on the Service

Your continued use of the Service after we make changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.